What does it really take to build a world-class GCC? 

In this episode, we get honest about the tough truths and deeper levers of GCC evolution, from flat organisation dreams to tall structures, from push-and-pull growth cycles to the power of local leadership in global networks. 

In this conversation we discuss: 

• Why organisation design can make or break your GCC 

• Navigating the India vs global grading conundrum 

• The subtle trap of promotions and hierarchy inflation 

• EVP decoded: A three-layer framework (finances, emotion, intellect) 

• Push vs Pull models in scaling: What changes when the global team starts to “pull”? 

• How to move beyond transactional value to real enterprise impact 

• Why India GCCs can be mini-multiverses, and how local leaders must act as the glue 

• Innovation, digital transformation, and why RPA changed the game in 2015 

• The evolving metrics of success: From cost arbitrage to revenue enablement 

Featured Insight: 
“Unless India leaders are at the table, their voice doesn’t travel. Pull only happens when that seat is earned, and used well.” 

Whether you’re leading, scaling, or supporting a GCC, this episode is your mirror and manual. Tune in and reflect on: 
Are you building a cost center or a capability center? 

Watch, reflect, and reframe your approach. 

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